Service Plans

Our plans reinforce the highest standards of service available in North America. We allow you the flexibility to receive the commitment you require for your most critical equipment, while reducing your costs on equipment that is less critical. Whatever your choice, our offerings are designed to deliver maximum value for your maintenance dollar.

Commerx Platinum

This plan provides the highest level of hardware support available in North America. Designed for your most critical systems, it includes:

• 24 / 7 Coverage with 2-Hour On-site Response
• Bi-annual Preventive Maintenance
• Quarterly Service Advisory Consultations
• Disaster Recovery Assistance
• Dedicated Primary Customer Engineer
• Parts and labour for all remedial incidents

Commerx Gold

Our standard plan for critical systems includes:

• Weekday 08:30-21:00 coverage, 4-Hour On-site response
• 4-Hour After Hours Work-Through Window
• Bi-annual Preventive Maintenance
• Bi-annual Service Advisory Consultations
• Dedicated Primary Customer Engineer
• Parts and labour for all remedial incidents

Commerx Silver

Designed for peripherals and non-critical equipment:

• Weekday 08:30 to 17:00 coverage, next day service
• Bi-annual Preventive Maintenance
• Dedicated Primary Customer Engineer
• Parts and labour for all remedial incidents

Commerx Bronze

Basic service for customers with spare peripherals:

• Scheduled weekly visits as required during normal business hours
• Parts and labour for all remedial incidents