Support Overview

Commerx Computer Services Inc. was established in 1984 to provide a high quality and economical alternative for support and service on HP 3000 (HP3000) and HP 9000 (HP9000) systems. We have grown steadily, and now support over 60 companies in the Greater Toronto Area.

Our goal is to employ the best resources available to help you reduce system failures and ensure the fastest possible repair times. Our uninterrupted success at delivering high customer satisfaction is our proof that we consistently meet this goal.

Deploying the Resources You Need

Keeping users happy and productive is your business. Our business is providing you with the resources you need to meet your availability targets. This means having an organization capable of supporting you 24 hours a day, 7 days a week. Here are some of the ways we minimize downtime:

• We only hire qualified seniors who have a minimum of 4-years experience on HP 3000 and 9000 equipment.
• We keep a thorough inventory of spare parts, enabling us to provide hot swaps if necessary.
• We assign a primary technician who becomes totally familiar with your site and special requirements.

You receive direct pager access to your dedicated engineer. There are no help desks or screeners to slow down the process of getting help quickly.

By keeping things simple, we make sure that there are no barriers between our best resources and our customers.

Straight-forward Business the Commerx Way

Providing maintenance service on the systems that support your business is a matter of trust that we take very seriously. Trust extends not only to our technical competence, but also to doing business in a fair and transparent manner. Service is our only business. We have no hidden agendas, no sunset clauses, and no exclusions that will take you by surprise. We tell it like it is, and make the business relationship as simple as possible.