Additional Services

Time and Materials Work

We are always available to our customers to do work on a time-and-materials basis. This includes upgrades, system rebuilds, and the installation of new components and peripherals.

Disaster Recovery Support

For customers who need extra protection against extended downtime, we offer disaster recovery support in case of an emergency affecting your entire facility. Using our hot-site facility in Mississauga, we will build a dedicated system that can be immediately restored with your data, and connected by telecommunications link to your users.

Refurbished HP Systems

Our constant need for an up-to-date spares inventory makes us frequent shoppers in the HP aftermarket. Our buying power gives you the best deals available, all backed by our service guarantee. Because our service commitments are the same as they would be for a new system, Commerx gives you the best of both worlds.

Moves and Installations

We are frequently asked to assist with moves and reconfigurations. Our technicians can help you get up and running quickly at your new site, and perform all the necessary diagnostics to ensure that there was no damage during shipment, and there are no cabling or other errors in the new set up.

PCs and Networking

Our responsibility does not end with your HP systems. Commerx looks at the big picture, and our expertise includes Cisco and Microsoft networking. We have expertise with all major software packages including all versions of Microsoft Windows. Our engineers can install, diagnose or maintain the operating system software on any of your business computers or servers.

Preventive Maintenance - Part of the Service Partnership

Study after study has shown that preventive maintenance reduces failure rates, but few service organizations take the trouble to actually deliver this vital service component. At Commerx, we see reducing downtime as a long term partnership, and we strictly follow the HP guidelines for preventive maintenance. In addition to reducing downtime, this helps us spot situations which could lead to failure later on, and keep familiar with your site.